Nortel BCM450 Nortel BCM450

Nortel Business Communications Manager

Nortel (Now Avaya) Buisness Communication Manager was the award-winning Linux based IP/TDM PBX convergence system for small and medium businesses. Whilst the product is now reaching End of Life, Dimension Network Solutions have been supporting the products since day 1, and will continue to be the leading BCM Support providers in Australia.

Nortel Buisness Communications Manager offers one common feature-rich software stream on both the Business Communications Manager 50 or Business Communications Manager 450 platforms. The BCM series is designed specifically for small and medium-sized businesses (SMBs). The BCM’s scalable platform is suitable for businesses of up to 48 users on a BCM50 and up to 300 users on the BCM450.

This system is ideal for companies that want to streamline internal operations, improve remote communications, increase employee productivity, reduce costs, and enhance customer service. Business Communications Manager delivers a common browser-based management platform that delivers unified communications capabilities, proven and reliable voice processing, and an extensive range of feature-rich business telephony applications.

Unified Messaging
The BCM consolidates voice, fax and email messages onto users’ PCs, laptops or PDAs, managing them through one standard application such as Microsoft Outlook or Exchange. Important messages are sent and received regardless of device.

Message Forwarding
Voice, fax, or text messages can be forwarded to client email and PDAs. Users can attach a WAV file to email and play the voice message or see a fax message. It’s simple to install with no add-on client software or firmware required.

Meet-Me Conferencing
Reduce expenses by eliminating the need for external services. Parties can easily establish a teleconference for up to 120 participants using the CEC, with 60 simultaneous participants on one conference. A rich set of user controls enables the "chairperson" to start, stop, secure and control the conference.

VoIP Support
BCM 450 offers SIP and H323 trunking to enable businesses to simplify their network through convergence and achieve significant cost savings. BCM 450 SIP trunking interoperability is available through a number of industry leading service providers.

Computer Telephony Integration
CTI is simple to activate, set up, and manage. Third-party, PC-based applications can be used to control telephone services, such as a click-to-call company directory or automatic screen "pops" of a customer’s account status alongside a customer’s call.

Integrated Intelligent Contact Center
With this capability, businesses can direct clients and customers to the right contact quickly to increase customer satisfaction and agent productivity. Advanced reporting and multimedia applications maximize customization and flexibility.

This capability enables simultaneous ringing of up to five external devices (mobile-phone, PDA, etc.) when a call is received by a desk phone on the Business Communications Manager system. It supports active call hand-off back and forth between different devices. Users can customize forwarding schedule based on time-of-day and day-of-week.