Cisco CME Cisco CME

Cisco CME

The Cisco Call Manager Express is a unified product which can be deployed on any Cisco Integrated Services Router. This means you will have all the features of a Cisco router such as robust quality of service (QoS), network security, encryption, firewall, and network modules that deliver content networking and enhanced VPN services. The system delivers integrated IP telephony, voicemail, and Automated-Attendant functions, allowing you to deploy one device to address all your business needs, thereby simplifying management, maintenance, and operations and delivering a lower total cost of ownership.

The Cisco CME is designed specifically for small and medium and enterprise sized businesses. The CME is capable supporting up to 450 phones with 300 E1 channels when installed on a 3945E Integrated Services Router. The CME offers a web based administration for both administrators and users. Users however are limited to only make changes to their own phones button configuration, speed dials and call forwarding.

Unified Messaging The CME consolidates voice, fax and email messages onto users’ PCs, laptops or PDAs, managing them through one standard application such as Microsoft Outlook or Exchange. Important messages are sent and received regardless of device.

Message Notication When you have a new message in your mailbox, the system activates the message-waiting indicator (MWI) and can call you to let you know you have a new message. The system either calls three different phone numbers, activates a numeric or display pager, or sends text to an email account. Phone notification includes cascading, where after a defined number of minutes of trying one phone number, a second phone can be called. When you answer a notification call, you will hear prompts and you must enter your PIN to hear your messages.

Meet-Me Conferencing Reduce expenses by eliminating the need for external services. Parties can easily establish a teleconference for up to 32 parties on a single conference.

VoIP Trunking Using H.323 or Session Initiation Protocol (SIP) trunking, you can route calls over the WAN with calling-party name and number information, plus compressed voice for better WAN bandwidth usage.

Time Cards TimeCardView allows you to enter and manage time-card data from three different user profiles. The Employee View allows you to enter, review, and send time-card hours through a Cisco Unified IP Phone. With Supervisor View, you can monitor, review, and approve time cards through a Cisco Unified IP Phone or a web-based interface. The Specialist View allows administrators to use a web-based interface to import and export data, customize reports, and perform other administrative tasks. An optional QuickBooks integration allows them to move data efficiently between applications.

Single Number Reach The Single Number Reach (SNR) feature allows users to answer incoming calls to their extension on either their desktop IP phone or at a remote destination, such as a mobile phone. Users can pick up active calls on the desktop phone or the remote phone without losing the connection. This enables callers to dial a single number to reach the phone user. Calls that are not answered can be forwarded to voice mail.

Contact Centre Express From basic call queuing to sophisticated contact centres for small to medium- sized companies, branch-office locations, or departments, you can deploy sophisticated and distributed automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI), and agent and desktop services.